Frequently Asked Questions (FAQs)

- What products can be engraved?

We offer laser engraving on a variety of items including cutting boards, coasters, utensils, plaques, and more. Each product page will show the engraving options available. If you do not see an option that is available for a different design or have a custom request, feel free to contact us!

- What materials do you engrave on?

Our most popular products are engraved on acacia wood and slate. Each listing will note the available materials.

Please note: Due to the nature of wood, color and grain pattern will vary with each piece, making every product unique.

- How do I care for engraved wooden products? 

- Hand wash only; never put wooden items in the dishwasher
- Avoid soaking in water
- To maintain the finish, condition occasionally with food-safe mineral oil

- What if I do not want to damage the image engraved on my cutting board? How do I make it a functional cutting board?

This one is an easy fix - flip the board over! The entire board has mineral oil on it, making it fully functional; to preserve the image, utilize the back of the board for cutting. As oil wears off with repeated use, you will need to condition occasionally with food-safe mineral oil to maintain the finish. 

- Do you offer bulk or corporate orders?

Yes! We can create personalized gifts, event favors, or branded merchandise in bulk. Contact us for pricing and design options.

- How long does it take to receive my order?

Processing time is typically 3-5 business days, plus shipping. For custom or bulk orders, processing times may be slightly longer.

- Do you offer rush orders?

Yes - if you need your order quickly, please reach out before purchasing. We’ll let you know if rush processing is available.

- What if my order arrives damaged or incorrect?

We take great care in packaging, but if your order arrives damaged or with an engraving error, please contact us within 7 days of delivery and we’ll make it right.

- Do you accept returns or exchanges?

Because each item is custom engraved, we generally do not accept returns or exchanges. However, if there is an issue with your order, please reach out; we’re committed to ensuring you’re happy with your purchase!

- Do you take custom design requests?

Yes! We love bringing your ideas to life. You can provide us with your own design, logo, or text. If you’re not sure what will work best, our team can help refine the design to make sure it engraves beautifully.